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Privacy Policy of FlightOps

"FlightOps operates the www.FlightOps.io website, as well as the FlightOps applications, infrastructure cloud service, and on-premise installations of FlightOps apps and services. These collectively provide our SERVICE.

This page informs visitors to our website about our policies concerning the collection, usage, and disclosure of Personal Information for those who choose to use our Service.

By choosing to use our Service, you consent to the collection and use of information in accordance with this policy. The Personal Information that we gather is used to improve and provide our Service. We will not use or share your information with anyone, except as described in this Privacy Policy.

The terms used in this Privacy Policy share the same definitions as those found in our Terms and Conditions, accessible at www.FlightOps.io, unless explicitly defined in this Privacy Policy.

In alignment with General Data Protection Regulation (GDPR) and other relevant global regulations, we are committed to safeguarding your data and upholding the highest standards of data privacy. Our practices are designed to ensure the lawful, fair, and transparent use of your information, and to guarantee your rights to data privacy and protection are secured.

Please note that this Privacy Policy applies only to the services provided by FlightOps. If you navigate to other sites or services from our website, please review their individual privacy policies."

Please remember that laws, regulations, and standards can vary by country. It's important to familiarize yourself with your local laws regarding data privacy and protection.

Information Collection and Use

For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you.

Log Data

"We'd like to make you aware that each time you visit our Service, we gather 'Log Data' that your browser sends to us. This may include information such as your computer's Internet Protocol ("IP") address, your browser version, the pages of our Service that you visit, the time and date of your visit, and the duration of your visit to those pages. This log data can also consist of telemetry data, including drone locations, among other statistical data.

In addition, if you are utilizing our FlightOps Cloud Hosting service, we are also logging all flight data for a specific period. We record flight statistics such as operator ID, flight ID, takeoff time, and total flight time. Please be aware that while we do not directly record it, video related to your flights may become visible to our support professionals for the purpose of providing you with optimal support services. We want to ensure you that all these measures are designed to provide you with a better, safer, and more personalized experience."

"FlightOps collects flight data for as long as your account and associated sites remain active. Upon deactivation of your account, FlightOps will eventually delete the stored data, including flight logs, without providing any prior notice. However, for purposes of billing and tracking, FlightOps retains flight statistics for at least one year following deactivation. Please remember, the deletion of your data is subject to our data retention policies and applicable legal requirements."

Cookies

Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.

Our website uses these "cookies" to collection information and to improve our Service. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.

For more general information on cookies, please read "What Are Cookies".

Service Providers

We may engage third-party companies and individuals for the following purposes:

  1. To facilitate our Service;

  2. To provide the Service on our behalf;

  3. To execute Service-related tasks; or

  4. To assist us in understanding how our Service is utilized.

Please be informed that these third parties may have access to your Personal Information in order to fulfill the responsibilities delegated to them. These third parties are contractually bound not to disclose or use your Personal Information for any purpose other than to provide services on our behalf or to assist us in operating our Service. Such use of your information is strictly limited to the purposes stated above and is in accordance with applicable laws and regulations pertaining to data privacy and protection.

Security

We highly regard your trust in entrusting us with your Personal Information and strive to employ commercially viable means to safeguard it. However, it's important to note that no method of transmission over the internet or electronic storage is fully secure and infallible. Hence, while we strive to protect your personal information, we cannot guarantee absolute security.

Links to Other Sites

Our Service may provide links to external websites. If you follow a link to a third-party website, you will leave our site. Please be aware that we do not operate these external websites. Consequently, we strongly recommend that you review the Privacy Policies of these external websites. We have no control over, and assume no liability for, the content, privacy policies, or practices of third-party sites or services.

Children's Privacy

Our Services are not intended for use by anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. Should we discover that we have inadvertently received personal information from a child under 13, we will take immediate steps to remove that information from our servers. If you are a parent or guardian and discover that your child has provided us with personal information, please contact us so we can take appropriate action.

Changes to This Privacy Policy

We may periodically update our Privacy Policy. As such, we encourage you to review this page from time to time for any changes. We will inform you of any significant changes by posting the updated Privacy Policy on this page. Any changes become effective immediately upon publication on this page.

Liability Waiver

While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security due to the inherent risks associated with online data transmission and storage. As such, we cannot assume liability for any unintentional disclosure, loss, or theft of your personal information.

In the unfortunate event of a data breach, we commit to notify you as soon as possible and will undertake all necessary actions within our reach to minimize the impact of such a breach. However, to the fullest extent permitted by law, we expressly disclaim any responsibility or liability for any harm, loss, or damage that may arise from your use of our services and any unauthorized access to or use of your personal information.

By using our service, you acknowledge and accept the inherent risks associated with the digital transmission and storage of information and agree not to hold us liable for any breaches of security unless such breach has been caused by our gross negligence or willful misconduct.

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us.

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